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News
& Events
Why join TEC?
TEC Works!
About Me
Vol. 2, No. 7 July 2005 |
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Welcome
to the mid-July edition
of the Seattle TEC Leadership eNotes. I hope you had a great July 4th
holiday. I’m just catching up from a vacation over the holiday, thus this
mid-month edition.
This edition of Leadership eNotes includes an article on
customer service with a sample Competitive Customer Service Questionaire
that you can use to explore your customer service vulnerabilities.
Additionally, this edition includes two articles that focus on you, instead
of your company. This is consistent with the “enhancing the lives” portion
of the TEC mission.
Have a great month!
Sam |
Dedicated to increasing the
effectiveness and enhancing
the lives of company
leaders since 1957 |
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Top Story
Success Checks: Is customer service your competitive edge, or Achilles’
heel?
Have you connected with your key customers lately? If not, you wouldn’t know
if they're dissatisfied, says TEC speaker Lynn Tomjack, Ph.D. To evaluate
your customer service program, delegate the printable checklist to a project
leader -- and then schedule a meeting with your management team to discuss
the results.
Read more.
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TEC Group Events
(Event
Details)
CEO
Group #189 Meeting
- Date: July 19
- Location: Renton, WA
Key
Executive #903 Meeting
- Date: July 20
- Location: Bellevue, WA
- Speaker: Craig Weber “Action
Dialgue: Piercing Conversations
CEO
Group #189 Meeting
- Date: August
16
- Location: Seattle, WA
- Speaker: Mike Murray “Creative
Problem Solving”
Key
Executive #903 Meeting
- Date: August
17
- Location: Bellevue, WA
- Speaker: Mike Murray |
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Your Health
Making sense of cholesterol
Do you know your HDL and
LDL levels? What you don’t know could hurt you: Cardiovascular disease is
still the number-one killer in the United States, taking far more lives each
year than all forms of cancer combined. TEC speaker Neil W. Treister, M.D.
has the lowdown on cholesterol, the good, the bad and the fatty.
Read more.
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Beyond Business
What
kind of legacy do you want to leave your children?
TEC speaker Andrew
Horowitz considers a vexing question that can have lasting implications:
When writing your will, in what circumstances should you consider leaving
more money to one child than another?
Read more.
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Quote for the month
"When customers leave for greener
pastures they usually give price as
the reason, when in fact, it's
often simple neglect”
John R. Graham,
Author |
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Wouldn’t now be a good time to further explore TEC?
If so, send me a
note -
click here. |
To be removed from the
eNotes email list -
click here |
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Sam Pederson,
TEC Chair
2727
Fairview Ave. E Ste 8, Seattle, WA 98102 206-709-1463
Sam@SeattleTEC.com
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